All products sold by Atrix, Inc. are covered by our limited warranty. Our regular products have a one-year warranty from the date of purchase. Any products that are not covered by our one-year warranty policy are as written on the receipt. Warranty will be voided if the original serial number on the product is removed or altered in any way. Please ask our representatives for details.
Product price are subject to change without notice. Atrix, Inc. is not responsible for any mistype. However, we will correct any misunderstanding once we have discovered or have been notified of any errors.
Accounts that reach delinquency will be subject to a finance charge of 30% APR. Clients/Customers will be responsible for collections or legal costs incurred. There will be a $25.00 fee for any return check.
4. Service and Support
Please contact our technical support at 626-813-1988
if you have any questions or problems regarding
our product(s). The product may be returned if there
is no solution to the problem. If you receive damaged
product(s) in the shipment, please notify the shipping
company and mark down on the Bill of Lading immediately.
Report to our representative within 3 days from
the date the order was received. Failure to do so
may results in the revoke of the RMA right of such
5. RMA (Return Merchandise Authorization) procedures
a. All product return request must have an RMA number.
To obtain an RMA number, please call our customer
service at 626-813-1988.
b. Obtain an RMA form from our representative and fill it out.
c. Send the return product to us along with a completed RMA form in the shipping box.
d. RMA request with missing or incorrect serial number(s) may result in a delayed process or a rejection of request.
Our address is:
4802 Littlejohn Street, Unit C
Baldwin Park, CA 91706
6. RMA policy
a. RMA number must be marked clearly on the shipping box. Atrix, Inc. will refuse the shipment if there is no RMA number on the shipping box.
b. All RMA must be returned with its accessories and be packed in its original packing materials. Atrix, Inc. reserved the right to refuse any incomplete returned product.
c.Promotional items bought using coupon, discount or other special offer may be returned for replacement of the same items only.
d. Atrix, Inc. reserves the right to refuse any items that have been physically damaged or noticeably misused. Physical damages on any RMA void all warranties.
e.Customer is responsible for the return shipping charges. Shipping charges are non-refundable.
7. Restocking Fees/ Exchange
All items returned for a refund are subject to a 20% restocking fee. Refund will be issued as store credit and can be used for any purchase. Exchanges will only be accepted within 30 days of purchase date.
Offer available to Atrix, Inc. customers only. All transactions must be COD or credit card. Tax charged on pre-promotion price where required. No return or refund to all Free items offered by Atrix, Inc. Free items are offered as is. Refunds for discounted items are subject to 20% restocking fee of the purchased price and will follow the policy stated in point #7 herein. Offers are subject to change without notice. Void where prohibited by law.
Note: It is highly recommend that you should contact our customer representative to solve any problems with our products before returning it.